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Complete Goods Coordinator - 2344
Job Opportunity at
Posted on Nov 9
Productive Resources has been providing engineering services to some of the nation’s largest and most renowned companies for almost fifteen years. Our reputation for quality, teamwork, and innovative solutions keeps our clients turning to us to meet their engineering service’s needs. Our contacts and experience combined with your technical expertise equals career possibilities for you.
This opportunity is for a
Complete Goods Coordinator
on site at our client. As an employee of Productive Resources, you will serve as a link between channel partners and the Company to communicate and resolve highly complex issues, under limited supervision, surrounding complete goods orders, product configuration, availability and shipments.
Research, analyze and respond to complex order status inquiries by utilizing host systems and communication with factory/supplier contacts.
Evaluate, analyze and prioritize sales needs relative to factory/supplier production and dealer, branch, and Company inventories.
Assist channel partners in ordering and configuring equipment using on-line ordering tools.
Research complex product configurations utilizing all available information sources.
Initiate requests for information if not available.
Expedite and trace orders for channel partners through host systems.
Train and counsel dealers on order fulfillment programs, incentives and alternative products.
Handle mostly inbound calls from dealers, answer questions regarding products, must be able to handle difficult customers in a professional manner, changing codes on orders etc.
No sponsorships are available for this opportunity.
Call Center customer service experience required.
Good keyboarding skills and ability to multi-task to log the calls into SAP.
High attention to detail.
Capable of making complex and quick decisions.
If you are the right person, if you have the expertise we need, submit your resume now!
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